Manali is a picturesque town located in the Indian state of Himachal Pradesh. It is situated in the Kullu Valley, on the banks of the Beas River, and is surrounded by stunning natural beauty, including the snow-capped peaks of the Himalayas.

Welcome to Manali Hoteliers Association's - official website

Event, Fair, Fest and meeting organize by Manali Hoteliers Association

Manali Hoteliers Association is committed to protecting your privacy. This Privacy Policy explains our privacy practices for our website, manalihoteliers.com on the World Wide Web (the “Site”), as well as for manalihoteliers.com services that may be accessed through the normal use of our products (the “Services”). You can travel through most of our Site without giving us any information about yourself. But sometimes we do need information to provide services that you request. The following statement explains our information-gathering and dissemination practices. Please read the complete Manali Hoteliers Association Privacy Policy.

1)General Information
2)Information Collection and Use
3)If You Opt to Receive Communications, How We Will Contact You
4)Site Functionality
5)Security of Your Information
6)Correcting/Updating Personal Information

General Information

Manali Hoteliers Association may periodically update this Privacy Policy. If so, manalihoteliers.com will post the updated Privacy Policy on this Site. Manali Hoteliers Association encourages you to review this Privacy Policy from time to time for any changes.

By using this Site or any products or services provided through the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY Manali Hoteliers AssociationAT THIS SITE.

Please note that the manalihoteliers.com Users Forum (coming soon) is covered by its own privacy policy, which is available for review at any time.
Information Collection and Use

You may decide whether to proceed with any activity that requests personally identifiable information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction. We do not collect information from individuals under the age of 13. If you are under the age of 13, we ask that you do not submit any personal information through the Site. If we have specific knowledge that an individual under the age of 13 has submitted personally identifiable information to the Site, we will delete such information permanently and without notice.

Except as described below, Manali Hoteliers Association will only disclose your personally identifiable information to third parties if acting under a good faith belief that such action is necessary (1) to conform to legal requirements; (2) to protect and defend the rights or property of manalihoteliers.com; (3) to enforce the manalihoteliers.com Terms of Service; or (4) in the event of a merger, acquisition or sale of all or substantially all TravelServiceProvider’ assets relating to the business in connection with which the information was collected. manalihoteliers.com collects personally identifiable information that can be divided into the following categories:

Manali Hoteliers Association Product Registration Information: Some Manali Hoteliers Association products ask you for certain personally identifiable information as part of the installation/registration process (including but not limited to your name, email address, credit card information and connection type and number of computers). Certain of this information is necessary in order to conclude the transaction, and for applicable products, to be eligible to receive technical support. If you provide us with personally identifiable information, and select the “Inform me about important updates and news” option on the purchase confirmation page or in the in the “Registration Information” section located in the “Configuration Panel” of the “Control Panel” in the greywolfadventure.com product, we use this information to send you communications, including informative emails/newsletters about manalihoteliers.com product upgrades, product updates, new products, and services, and to provide you with special offers that may be of interest to you, including paid advertisements from third parties. In the event you no longer wish to receive such information, you may choose to opt out of receiving further communications by complying with the procedures listed in the “Updating/Unsubscribing Your Email Address” section of this Privacy Policy. Except in the case of Partner Products (see below), ongostay.com keeps personally identifiable information collected in the course of installation/registration of ongostay.com products confidential and does not sell, trade, or exchange mailing lists with any organization.

Technical Support: If you request technical support online, we will ask you for information necessary to complete the transaction such as your name, email address and information about your computer hardware, software, and the nature of the problem you are experiencing. In the course of providing support, your data may be transmitted to service providers that are under contract to manalihoteliers.com and have agreed to abide by the provisions of this privacy policy. Such transmissions of your data are encrypted and secure.

Partner Application: If you request participation in the partner program online, we will ask you for information necessary to complete the transaction such as company name, email address, and company profile.
If You Opt to Receive Communications, How We Will Contact You

Email: With your permission, Manali Hoteliers Association will send you communications, including informative emails/newsletters about product upgrades, product updates, new products, and services. These communications provide you with special offers that may be of interest to you. Manali Hoteliers Association a third-party program of outbound email technology to send email from our servers and does not collect information about you but does collect requests to unsubscribe.
Site Functionality

Cookies: A “cookie” is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our Site. Once you close your browser, the cookie simply terminates. For instance, by setting a cookie on our Site, you would not have to log in a password more than once, thereby saving time while on our Site. You may still use our Site if you reject the cookie. The only drawback to this is that you will be limited in some areas of our Site. For example, you will not be able to use certain features of our forum or other parts of the Site that offer customized settings.

Log Files: We (manalihoteliers.com and/or our contracted web analytics provider(s)) do keep track of the domains from which you access our Site and Services on the World Wide Web, and may log IP addresses or other identifiers for statistical purposes. We do this to gather broad demographic information for aggregate use to identify and analyze trends and the results of our marketing efforts, to help diagnose problems with our servers and to administer the Site and Services, and analyze users’ movements. We may periodically share aggregate demographic information with our business partners. IP addresses and other identifiers are not linked to personally identifiable information.

Links: This Site contains links to other sites. Please be aware that we manalihoteliers.com are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.

Newsletter: If you wish to subscribe to our newsletter, we ask for contact information such as name and email address.
Security of Your Information

All information gathered on the Site is stored and maintained in secure facilities. In addition, internal security provides that this information igreywolfadventure.com employees, and all external service providers who may process and/or store customer data, are briefed about the company’s privacy and security policies on a regular basis. The Site is regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Any service providers with whom Manali Hoteliers Association contracts, and who receive, store, or process personally identifiable customer data, have committed to abide by the provisions of this privacy policy. All transmissions of personally identifiable customer data are encrypted and secure.

If you have any questions about the security at our Site, you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note that this email address will reject messages with attachments of any kind.
Correcting/Updating Personal Information

You are free to update your information at any time directly through our Site. At your request, ongostay.com will change your information; we may request evidence of your identity before doing so. Inasmuch as your information will never be used without your explicit consent, we are not able to update the email address to which you subscribe to manalihoteliers.com communications on your behalf. Should you wish to update the email address at which you receive communications from us, please see the next section (“Updating/Unsubscribing Your Email Address”) below.

To change your information, or request that your information be changed, please use one of the following options:

1)Go to and click on “Support” link
2) Send email to us at  Please note that this email address will reject messages with attachments of any kind.

Scope of This Notice

This Privacy Statement describes Manali Hoteliers Association’s privacy practices and provides details on the ways in which information collected by Manali Hoteliers Association is used and disclosed.

Commitment to Privacy

Your privacy is important to us at manalihoteliers.com. This Statement is available on our homepage and at every location where personally-identifiable information may be requested.

Information Collected.

This Privacy Statement applies to all information collected by or submitted to greywolfadventure.com, including personal information. "Personal information" is data that reasonably can be used to identify or describe an individual.
TravelServiceProvider collects personal information when:

• you create a user account to become a user of Manali Hoteliers Association.
• you make online purchases;
• you begin subscription for extension support or access to our forums;
• you request support for a greywolfadventure.com products or services;
• you participate in surveys and evaluations;
• you participate in promotions, contests or giveaways;
• you submit questions or comments to us.

The types of personal information collected may include (but are not limited to):

• your first and last name;
• your title and your company's name;
• your home, billing, or other physical address (including street name, name of a city or town, state/province);
• your email address;
• your telephone number;
• any information that manalihoteliers.com collects online from you and maintains in association with your account, such as your manalihoteliers.com username or your manalihoteliers.com password,

Using Your Personal Information

manalihoteliers.com uses the personal information you provide to:

• create and maintain your accounts;
• process, fulfill, and follow-up on your orders and requests for service;
• register your products;
• answer your questions;
• register you in programs (per your request);
• send you information;
• send you surveys.

Unless you assent, Manali Hoteliers Association will never share the personal information you provide to us except as described below.

Manali Hoteliers Association may disclose your personal information to third parties under any of the following circumstances:

• As may be required to fulfill orders, to conduct billing/credit card processing, to provide service, and for email housing (as a consequence of uses already described in this Privacy Statement).
• As required by law (such as responding to a valid subpoena, warrant, audit, or agency action, or to prevent fraud). For research activities, including the production of statistical reports (such aggregated information is used to describe our services to current and prospective partners and other third parties, and is not used to contact the subjects of the report).

Your Choices About Receiving email

Manali Hoteliers Association makes every effort to provide you with the ability to opt-in and opt-out of receiving communications from manalihoteliers.com and/or its partners.

Manali Hoteliers Association may send you email about your account, about the products you have purchased, to remind you about a webcast for which you have registered or a service you have purchased, or in response to your questions. TravelServiceProvider may also send you email with information and/or special offers about products and services that may be of interest to you, unless you indicate that you do not want to receive them. In addition, with your assent, our business partners may send you such information.

You may let us know whether or not you would like to receive information, special offers, and promotional materials from Manali Hoteliers Association or our business partners when you create a Manali Hoteliers Association account, when you register for a service, when you provide us with your personal information, or when we send you email. Please note that if you choose not to accept promotional emails, you may not receive special offers that may be of value to you.

manalihoteliers.com will provide you with the opportunity to opt-out of any of our direct marketing communications at any time. All promotional email sent from manalihoteliers.com will contain a provision allowing you the option to decline receiving future promotional email. You may unsubscribe to an email communication by contacting Manali Hoteliers Association at either of the addresses provided below and requesting that you be unsubscribed from that specific communication:

• Web: Contact form
• Regular mail: Manali Hoteliers Association

For your protection, manalihoteliers.com may contact you in the event that we find an issue with a product or service you have purchased that requires your immediate attention.

Cookies and Other Browser Information

Our web site automatically captures IP addresses. We use IP addresses to help diagnose problems with our server, to administer our web site, and to help ensure the security of your interaction with the web site. Your IP address is used to help identify you and your shopping cart.

As part of offering and providing customizable and personalized services, Manali Hoteliers Associationuses cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. All sections where you are prompted to log in or that are customizable require your browser to accept cookies. Find out more about precisely how we use cookies.

If you do not want your personal information to be stored by cookies, you can configure your browser so that it always rejects these cookies or asks you each time if you accept them or not. However, you must understand that the use of cookies may be necessary to provide certain products or services, and choosing to reject cookies will reduce the performance and functionality of the site. Your browser documentation includes precise instructions explaining how to define the acceptance of cookies.

Our Commitment to Data Security

manalihoteliers.com staff follow our privacy policy. Our web site uses Secure Socket Layer (SSL) technology, which encrypts your personal information when you send your personal information on our web site. In addition, manalihoteliers.com and its business partners enter into confidentiality agreements which require that care and precautions be taken to prevent loss, misuse, or disclosure of your personal information.

Public Forums

This site often makes, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information. Exercise caution when deciding to disclose your personal information. Although we value individual ideas and encourage free expression, Manali Hoteliers Association reserves the right to take necessary action to preserve the forum's integrity, such as removing any posting that is vulgar or inappropriate.

How to Access, Modify or Update Your Information

manalihoteliers.com gives you the ability to access, modify or update your information at any time. You may log in and make changes to your login information (change your password), your contact information, your general preferences and your personalization settings. If necessary, you may also contact us and describe the changes you want made to the information you have previously provided.

How to Contact Us

If you have any questions about any of these practices or Manali Hoteliers Association’s use of your personal information, please feel free to contact us by web, or by mail at: This email address is being protected from spambots. You need JavaScript enabled to view it.

All information given in this website is based on the information available at the time of publication. We reserve the right to change any information before or after your booking the tour due to any events beyond our control. In case if we are aware of any changes sufficiently in advance we will notify you at the time of booking, otherwise our Tour Manager or Local representative will inform you of the changes. Major road works may necessitate route changes in the itineraries, the restaurants may close or change management and all of these may cause us to make changes in the itineraries. Where we may know of these sufficiently in advance, we will notify you, otherwise our Tour Managers or local representative will inform you of the changes on the spot.

We are travel and holiday organizers only. We neither control nor operate any airline, nor do we own or control any shipping agency, coach or coach agency, hotel, transport or any other facility or service mentioned in this brochure. We take care in selecting all the ingredients in your holiday; but because we only select and inspect them and have no control in running of them, we cannot be responsible for mechanical fault or any injury, death, loss or damage, which is caused by the act or fault of the management or employees of any hoteliers, airlines, shipping company, coach owner/ transport operator who are the agency` s independent contractors arising outside our normal selection and inspection process. There is no Contract between the Agency and the client until the Agency has received the initial deposit amount per person as specified for each tour package. The full payment must be received in accordance with procedures laid down under Payments Terms. If not paid in that time, the agency reserves the right to cancel the booking with consequent loss of deposit and apply scale of cancellation charges as mentioned in the cancellation policy hereunder. And the agency reserves the right to terminate the Contract after acceptance of the deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the Agency terminates the Contract; the Agency shall refund the initial deposit amount without payment of any interest. To amend, alter, vary or withdraw any tour, holiday, excursion or facility it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the Agency shall not be liable for any damage, additional expense, or consequential loss suffered by the Clients or for any compensation claims made.

It is clear understanding between either parties that any loss arising on account of cancellation of flight / train / bus tickets booked by the Clients; either through the Agency or on his/her own or through a third party; the Agency shall not be liable for such losses or additional expense, or consequential loss suffered by the Clients.
No person other than the Agency, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in this brochure. In the event of the Agency exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the Client shall have the right:

• To continue with the tour or holiday as amended or altered.
• To accept any alternative tour or holiday which the agency may offer.

In either of these above cases the Client shall not be entitled to, or the Agency shall not be liable to the Client for any damage. Additional expense, consequential loss suffered by him or to pay any amount as refund.

HEALTH & SAFETY
The Agency shall in no circumstances what so ever will be liable to the Client or any person for:

• Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any misadventure howsoever caused
• Any act, omission, fault or Independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the Client or for any person travelling with him howsoever caused
• The temporary or permanent loss of or damage to baggage or personal effects howsoever caused

In this condition the expression “Howsoever caused” includes negligence on the part of any person.

No liability on the part of the Agency arising in any way out of this Contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever. If the Client has any complaint in respect of the services provided by any of the Independent Contractors, the Client shall immediately notify the same in writing to the Independent Contractor and a copy there of should be handed over to the Tour Manager of the Agency in order to enable the Agency to take up the matter with the Independent Contractor so that in future other Clients do not face the same difficulty. Any claim or complaint by the Client must be notified to the Agency in writing within 7 days of the end of this holiday tour. No claim notified to this Agency beyond this period will be entertained and the Agency shall incur no liability whatsoever in respect thereof. It is hereby declared that the immunity provided under this Contract shall be available to the Agency` s managers, including Tour managers, employees, servants and agents but not to the Independent Contractors selected by the Agency. Each of this condition shall be sever-able from the other end if any provision be invalid, illegal or unenforceable. The remaining provisions shall nevertheless have full force and effect.

INSURANCE The tour cost does not include the costs towards the insurance premium. Hence, it is advisable that the clients get insurance cover at their own costs. However, please note that the Client has to deal directly with the insurance providing company in case of settlement of any claims what so ever. >(We don’t have any insurance policy scheme hence if the guest required the insurance policy they have to directly deal with insurance Company at their own.)

FORCE MAJORED Acts of god (including exceptional adverse weather conditions), earthquake, fire , war (declared or undeclared), invasion, rebellion, revolt, riot, civil commotion, civil war, nuclear fission, strike, act(s) of omission/commission by any concerned government(s), or government agencies, judicial or quasi judicial authorities, occurrence of any event can force the Company to change or extended. Hence any additional expenditure occurred due to the above reasons the same will be borne by the passengers.

MEALS MENU The menus are pre-set menus provided for breakfast/lunch/dinner on the tour as mentioned under each Tour itinerary as printed in our brochure. We cannot process a special meal nor do we guarantee the special diet to the customer. We however reserve the right to change the meal arrangement if circumstances make it necessary to do so. In the event that a tour participant wakes up late and misses the breakfast offered to him and in the event that the tour participant is out on his own and reaches late and misses lunch/ dinner, then no claim can be made for the meal which he has missed and not utilized.

ITINERARY CHANGES For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary. We will try to advise you of these amendments, prior to the start of the tour or on tour. In the event that a tour participant misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.

HOTELS We have mentioned the names of the Hotels for each tour, we reserve the right to change the same due to unavoidable circumstances. In that case we may provide alternative, similar accommodation for which we are not liable to pay any refund. We will not be responsible or liable in case of loss of property or life at the Hotel. Similarly any damages caused to the hotel rooms during your stay, shall be payable by the Clients and the agency will not be liable for the same.

TRANSPORT / COACH /SITTING We use Deluxe 2 X 2 Luxury Coaches or vehicles such as Tempo Traveller, Tata Winger, Chevrolet Tavera, Mahindra Scorpio, Toyota Quails, Tata Sumo as per the availability of vehicles and actual size of the group. In case of Coach / Mini coach / Tempo Traveller, the seat numbers are allocated on a first come first serve basis, as per the booking date and the same will remain same throughout the tour. Our tour manager / local representative will take reasonable care of your luggage but if you are carrying any high value items on the coach, we advise you not to leave them behind when you leave the coach. We will not be responsible or liable in case of theft or robbery of the said items from the coach. All baggage and personal effects are at all times and under all circumstances your responsibility. Any damages caused to the hotel rooms / coach during your stay, shall be payable by the Clients and the Agency will not be liable for the same. The Agency of the vehicles are bound by specific rules like maximum driving hours within a day / during a week, rest period per day / week, etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the Agency can complete the travel. In case, any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances. Vehicle will be provided as per group size.

TRANSFER FROM ONE TOUR TO ANOTHER A transfer from one tour to another of the originally booked tour will be treated as a cancellation on that tour; thereby attracting the cancellation charges as stated in these terms and a fresh booking on another.

BOOKING & PAYMENT CONDITIONS For booking confirmation, need to pay 50% amount in agency account by Cheque / Cash / Net banking in our agency account. Remaining amount should be paid at the time of check in at hotel.

PREPONE AND POSTPONE For postpone / pre-pone of tour packages are to be communicated in written and need to be inform us at least 7 days prior of tour date. INR 3000/- will be charged extra for prep-one/postpone.

AMENDMENTS / CANCELLATIONS If the Client is willing to amend or cancel his / her booking because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Agency is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written and advance amount is non-refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:-

• 30 days prior to departure of the tour, advance amount is non refundable, advance will be charged.
• 30 days to 15 days prior to departure of the tour 50% of total tour cost.
• 14 days to 07 days prior to departure of the tour 75% of total tour cost.
• 07 days to 01 days prior to departure of the tour 100% of total tour cost.
• There will be no refund for NO SHOWS

Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Agency is liable to recover cancellation charges as indicated in the above-mentioned table.

The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Agency. If the Client has booked any other services such as air / train tickets or any third party product, then the Agency is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.

THINGS TO NOTE:-

• The vehicle used for transfers is not at disposal.
• It is mandatory to carry photo ID card while you are on tour.
• Cost Exclusion.
• Cost of lunches.
• Additional / personal use of vehicle.
• Any extra excursions or sightseeing apart from the above specified itinerary.
• Camera fees, guide charges
• Any incidental and other expenses which are not specified in the inclusions.
• Taxes as applicable.
• Early check-in or late check-out is subject to availability and may be chargeable by the hotel
• In case of non availability of hotels, similar category of hotels will be provided.
• No refund in case of natural calamity like-weather, road conditions, the physical ability of the participants etc.

Please Note: At the time of check out we don’t accept any cheques, any type of credit card or debit card (the final payment will made by cash or demand draft)

Law & Jurisdiction For all complaints, suits, claims or disputes of whatsoever nature relating to any products including tours by the Agency and third party products and tours, the courts and tribunals in Manali, India alone shall have exclusive jurisdiction. All tours are subject to laws, rules of RBI / Govt. of India Upon signing the booking form, the above-mentioned terms & conditions shall be binding on both the Agency and the Client and shall become the only basis of relations between the parties and all previous communication in whatsoever form or mode whether oral or otherwise, with respect to any terms & conditions of the tour and services shall stand cancelled / revoked / terminated.

Returns Policy

ITINERARY CHANGES For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary. We will try to advise you of these amendments, prior to the start of the tour or on tour. In the event that a tour participant misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.

TRANSFER FROM ONE TOUR TO ANOTHER A transfer from one tour to another of the originally booked tour will be treated as a cancellation on that tour; thereby attracting the cancellation charges as stated in these terms and a fresh booking on another.

BOOKING & PAYMENT CONDITIONS
For booking confirmation, need to pay 50% amount in agency account by Cheque / Cash / Net banking in our agency account. Remaining amount should be paid at the time of check in at hotel.

PREPONE AND POSTPONE For postpone / pre-pone of tour packages are to be communicated in written and need to be inform us at least 7 days prior of tour date. INR 3000/- will be charged extra for prep-one/postpone.

AMENDMENTS / CANCELLATIONS If the Client is willing to amend or cancel his / her booking because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Agency is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written and advance amount is non-refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:-

• 30 days prior to departure of the tour, advance amount is non refundable, advance will be charged.
• 30 days to 15 days prior to departure of the tour 50% of total tour cost.
• 14 days to 07 days prior to departure of the tour 75% of total tour cost.
• 07 days to 01 days prior to departure of the tour 100% of total tour cost.
• There will be no refund for NO SHOWS

Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Agency is liable to recover cancellation charges as indicated in the above-mentioned table. The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Agency. If the Client has booked any other services such as air / train tickets or any third party product, then the Agency is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.

Online Manali Hoteliers Association, operating on manalihoteliers.com website is managed by Manali Hoteliers Association

I. DEFINITIONS

• Portal - online Multi Travel Agent Portal operating at Manali, Himachal
• Package - Tour, Trip, and Adventure Sports offered our portal as a travel content
• Profile - An Hoteliers Profile register in Manali Hoteliers Association in some way as user website.
• Digital content - data which are produced and supplied in digital form.
• ads– Promotion offered by our Sponsers.
• Subscription – the period of which you are offered with free technical support and updates of our products (the subscription is not a recurring payment. subscription can be renewed manually with a discount)
• Registration – the action carried out by the customer, to set up a Customer Account, registration is carried out by filling out the registration form
• Registration form – online form you need to fill in during the registration process
• Customer –natural person with full capacity to enter into legal transactions, legal entity or organizational unit with no legal personality, which can on its behalf acquire rights and enter into obligations, which are purchasing products in the store
• Consumer - any natural person who is acting for purposes which are outside his or her trade, business, craft or profession;
• Customer account – part of the store in which You can view and change your details, view and change orders, and by which it is possible to view the status of orders
• Provision of travel services - the execution of service without the simultaneous presence of the parties (at a distance), through the transmission of data on individual request of a recipient, sent and received by means of service for the processing, including digital compression, and storage of data which is entirely transmitted, received or transmitted via a telecommunications network within the meaning of the Act of July 16, 2004. - the Telecommunications Law;
• Civil Code - India;
• The Act on the provision of services by Hotel means - the Act of July 18, 2002, on the provision of services by Indian Law
• The Act on consumer rights - the Act of May 30, 2014, on the rights of the consumer Indian Law

II. GENERAL PROVISIONS

1. These Terms of Use define the rules of your use of our website and electronic services consisting in providing by the online manalihoteliers.com products (digital content) and services to customers of the store and in particular sets out the rules for the submission, execution, and cancellation of orders, payment rules, complaint procedures and procedures for withdrawal from a contract.
2. The store sells products and services via the Internet through the website www.ongostay.com.
3. To use the store's services, browse the website and make online purchases in the store, it is necessary to be equipped with a device with a web browser, with access to the Internet with a minimum bandwidth of 1024KB / s. Furthermore, the individual requirements of each of our products can be found in the product description on our website and in the online help at Help and support are also available through the contact form.
4. Depending on the product, Joomla!  Software and proper server configuration are required for the appropriate use of our products.
5. The use of our products requires basic knowledge and skills about Joomla! . All the information about it Including installation, customization, and administration are available at www.joomla.org and we do not offer free support for that matter.
6. Unless otherwise stated in the product description and it is not explicitly stated in the description, all the extensions and templates are prepared for the latest versions of Joomla! Software. We do not guarantee that the extensions and templates will be compatible with older versions of the Joomla!  Software. To download the latest version and find any information, please visit Joomla! Software website www.joomla.org, 
7. It is forbidden to submit by the customer any illegal content, particularly content that violates applicable law, the rights of third parties. It is contrary to the principles of community life.
8. A service provider shall not be liable for any damages incurred by the customer, which are the result of nonperformance or misperformance of the provided Services if it is caused by:
   1. Failure of the customer's technical infrastructure or incompatibility of the customer's technical infrastructure with the store's infrastructure,
   2. Illegal or unauthorized use of Store's Services,
   3. Due to force majeure,
   4. Actions or omissions of the body of public authority,
   5. Delays, errors or defects in the operation of telecommunication, energy, radio networks or other independent service providers,
   6. Illegal or unauthorized acts of third parties,
9. A service provider shall not be liable for damages incurred by the lack of adjustment to the technical requirements referred to in point 3 and 4 under this chapter.
10. A service provider shall not be liable for disclosed by the Customer login information to the third parties.
11. A service provider reserves the right to technical updates of the portal and carrying out maintenance work, which may result in a temporary lack of access and possibility to use the portal.

III. REGISTRATION

1. Registration of the customer's account is required for the use of the store's services. Registration is not necessary for browsing the store's website.
2. Registration is free-of-charge.
3. To begin the registration process, you shall click the "Register" button on the store's website, which will transfer you to the registration form. You can also register while the first purchase.
4. An active e-mail account is required to register.
5. During the registration process you'll be asked to fill out the registration form with the following information: e-mail address, name, user's name, password.
   1.  Fields marked with a "*" sign are obligatorily for correct usage of the services.
6. After filling out the registration form, you'll be asked to check a proper checkbox, which is equal to:
   
   1. Agreement to receive e-mails that include a newsletter with commercial and business information.
   2. Updates.

Registration of the user's account is equal with the user's declaration of:

1. 1. Acceptance of Terms of use,
   2. Having the capacity to enter into legal transactions,
   3. Being authorized to dispose of an e-mail account stated during the registration.
2. The user's account is created by clicking on the "REGISTER" button.
3. After successful registration, you will receive an e-mail that contains detailed information about the account, including your username and password. Upon receipt of the above e-mail, you shall confirm the registration of the account by clicking on the link indicated in the message. This action is intended to verify the authenticity of the data provided on the registration form.
4. In case of registration while the first purchase the account activation is automatic. The successful payment is the data authenticty verification itself.
5. You may, at any time, delete the Customer's Account. To remove the account, you must submit a request, which for verification of identity, should be sent from the e-mail account specified during registration. If there is no possibility to use the e-mail address you provided during the registration, We reserve the right to request confirmation of the identity of the customer.
6. If the action taken by the customer can be considered illegal, in particular, those that violate applicable law, these Terms of Use, the rights of the third parties, and are inconsistent with the principles of social coexistence; we reserve the right to block or delete the customer's account. About the above fact, we will inform you by sending an e-mail to the address provided on the registration form.
7. You are obliged to disclose to third parties your username and password. In the event of circumstances indicating a suspicion that your password may be in possession of an unauthorized third party, you shall immediately notify us of this fact.

IV. PURCHASE PROCEDURE

1. Orders shall be placed using the website
2. To place an order, you shall log in to your user's account, after completing the registration process described in the chapter: "REGISTRATION."
3. You can log in to your user account using the "Log in" button and filling your username and password.
4. The order process begins with selecting the right product from a catalog of products available on our website. After selecting the product, you will be redirected to the page with product information. Product information is an invitation to conclude a contract within the meaning of the Indian Civil Code.
5. Prices are quoted in Rupees and do not include the GST.
6. The GST applicable in your country of residence will be added to the price. See the full GST
7. After choosing the right subscription plan on the product page click the "Buy now" button on the plan you choose. You will be then redirected to a page where you will be asked to log in or fill in the data required to register. To login: Username, password, or to register: Full name, user name, password and Email.
8. After filling out the order form, you'll be asked to check a proper checkbox, which is equal to: Acceptance of the terms of use.
9. After completing the above task and clicking the Buy Now,
10. In the pop up, you select your country, add your GST number if applicable, choose the payment method. 
11. You confirm your order by clicking the "Pay now" button, and it is equivalent, making to the store an offer of the conclusion of the contract of purchase (sale) of the ordered product (digital content) and is associated with the obligation to pay for the selected product.
12. After approval of the contract, you will receive an e-mail with order details: order number, order date, order status, Store data, customer data, the quantity and the name of the purchased products, the price of each of the products, total order price. Receipt of this message is equal to acceptance by the shop of the offer referred to in the previous paragraph.
13. Upon receipt of the payment by the store to your e-mail address provided at registration, a notice will be sent immediately after payment confirmation containing instructions on how to download purchased products. The product will be available in the format indicated on the product tab. The start of downloading the file (digital content) is equivalent to the start of the fulfillment of the provision referred to in the article. 38. paragraph 13) of the Act on the rights of the consumer, which is synonymous with the loss of the right to withdraw from the contract at the start of the download of the file.
14. Any information regarding downloading and installation of the purchased products can be found at
15. The invoice will be sent by the ongo reseller after payment.

V. SUBSCRIPTION

1. By purchasing a Product license, you receive the subscription, which allows you to download the purchased Product unlimited times from your user's account during the subscription period.
2. Each subscription comes with license for unlimited domains. 
3. After the subscription expires, the download of the product from your User's Account will not be possible. You may, however, still use previously downloaded during the subscription period product in accordance with the license. It's recommended that you save a copy of the latest file available for you before your subscription expires.
4. The subscription is available in one of the following options:
   
   • a) 6 months subscription including free of charge technical support, for more information, see section VI. TECHNICAL SUPPORT
   • b) 12 months subscription including free of charge technical support, for more information, see section VI. TECHNICAL SUPPORT
During the subscription period from the above options:
• The most up to date purchased product version will be available for you to download from your user's account.
• A manual upgrade of the purchased product will be available for you through your Joomla! Software. For details, see the manual of your extension.
• Free of charge technical support is available, as stated in paragraph VI. TECHNICAL SUPPORT of these Terms of Use.
5. We make every effort to ensure that our products are the highest quality. With each product version, we fix bugs and add further functionality. To fully and safely use our extensions, we recommend that you renew the subscription.

VI. TECHNICAL SUPPORT

1. Registered users with an active subscription who seek assistance are offered free of charge technical support, which covers:
   • fixing reported bugs of extensions. The bug needs to be reported along with instructions on how to recreate it and provide access data to the website in which the error occurs.
   • instructions and assistance in the use and configuration of extensions,
   • fixing issues related to updating extensions,
2. The free of charge technical support does not cover:
   • customization which requires modify of extensions code
   • adding new features or modifying existing ones
   • integration with 3rd party extensions
3. We do not support modified extensions. If you have modified the code of the extension, we can't fix it with regular support [you can use our customer service instead then]. The extension has to be up to date and unmodified. By contacting us for help with the extension, make sure it's not modified as we might need to install the most recent version to make sure all is up to date and with the same files as in the original package. We're not responsible for the changes made by the user.
4. Technical support applies only to extensions installed in current, latest environments. e.g. Joomla 4. Thus extensions installed on older 
5. Please be aware that if the code of extension has been modified, it's most likely that making automatic updates will cause issues. We do not provide free support for such problems.
6. We also offer a paid support service. In case of a problem, which is not covered by the free tech support, contact us using the contact form. Remember to include as many details about your problem as possible.

VII. COPYRIGHT AND LICENSE

1. All ongostay.com extensions are released under the GNU General Public License, version 2. Correctly, the PHP code portions are distributed under the GPL license. The license is available at http://www.gnu.org/licenses/gpl-2.0.html
2. If not otherwise stated, all images, manuals, cascading style sheets, and included JavaScript are NOT GPL and are released under "ongostay.com Proprietary Use License and as such are under the protection of the copyright and related rights act of February 04, 1994.
3. You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of ongostay.com 
4. We provide the software to you as part of your subscription. The purchase of the subscription of the product does not mean acquiring the copyright by the person who bought it. The software is licensed, not sold, only in accordance with these terms.
5. The moment you are provided with the product download link, you are given a non-exclusive license to use the purchased product.
6. The license scope:
   • Unlimited extensions modification for your use,
   • Product modification necessary for website creation,
   • Selling websites created using the purchased extension to third parties, both individuals, and economic entities.,
   • The right to change or delete the dj-extensions.com website link at the bottom of the site.
   • Purchasing a single extension entitles you to create a unique website. The website made by using the extension, but not the extension itself can be a subject of further distribution. In case of a sale website based on an extension, you forfeit the right to develop a different website using the same extension as well as the right to sell copies of the website sold. To create a new website, the purchase of another license is not mandatory. Each license comes with unlimited domains usage.
7. Without prior written consent from ongostay.com, you are not entitled to copy, distribute, or to use our extensions free or commercially. It is particularly prohibited to:
   • Distribute modified files in any way;
   • Change or delete information about the author in the headers and file descriptions;
   • Use our trademarks ;
   • Put our products, modified or not on C.D.s, DVDs, discs, websites, and other data carriers for redistribution or sale.
8. Additional limitations of usage may be the result of the information attached to the product or a part of the product's description.
9. You are obliged to make sure that unauthorized persons do not use the purchased products in ways, which might violate the law, the Terms of use, and any license statements.
10. Limitations which are the outcome of this chapter do not apply to the extensions available on the Store website as free. The free extensions can be distributed in every form permitted by law.

VIII. PAYMENT METHODS

1. Payment for the Product are executed through reseller's checkout 
2. You can pay for an order using a discount coupon. The coupons are distributed as a code consisting of a string of digits and letters.
3. To use a voucher, the received code must be entered in the proper section on the checkout site and clicking "Submit"
4. The discount coupons are valid for a limited time specified on the coupon.
5. We offer both individual and common use coupons.
   1. The common use coupons are directed to all Clients and can be distributed freely, passed on to third parties, and shared on websites.
   2. The exclusive coupon is directed to a specific Customer or a group of Customers indicated in the contents of the coupon. The unique coupon shall be used only by the customer stated in the contents of the coupon; it shall not be a subject of further distribution and is considered confidential information addressed solely to the specified customer. You are obliged to keep the discount code secret.

IX. COMPLAINT

1. We deliver our products free of any defects.
2. Any technical problems, irregularities in the store functioning, or the products shall be reported on the contact form found at 
3. Any problem notifications and alerts may be sent by 24 hours a day, seven days a week, but will be considered during the store's office hours from 09:00 to 17:00 on working days.
4. The deadline for examining the notification is 7 (seven) working days from gaining access to the customer's service referred to in point. 7.
5. If your product is not working as described, you should re-download the pack from your customer account from the list of purchased products.
6. If you re-download the product and it does not solve the problem, it should be reported in the manner explained in section 2.
7. Our service personnel will check any problems. To verify and correct the problem, you should provide access to your website, in particular to the administration panel of Joomla!, FTP access, database access, or access to the control panel (Cpanel) of your hosting account. You should also provide access to the server.
8. After providing access described in paragraph 7, the problem shall be repaired, or the service will send recommendations for necessary action to remove the issue by the customer or the server administrator.
9. If the product after re-downloading is still not working correctly and the customer's I.T. system, including hardware and software, meets all the requirements to work with Joomla!  Listed in Section II.3, and the description of the Product and service procedure described in sections 2-8 of this chapter did not remove the problem, we will refund the purchase price in accordance with the principles stated in section XI of these Terms of Use.

X. RIGHT OF THE WITHDRAWAL FROM THE AGREEMENT

1. Consumers who purchased the product, except as otherwise explicitly provided for or referred to in this agreement, shall be entitled, without giving any reason and without incurring any costs to withdraw from the agreement within 14 days from the day of the conclusion of the agreement. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post to ongostay, may be submitted in writing to the registered office of the store at the same address or sent by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it., You may use the attached model withdrawal form, but it is not obligatory.
2. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3. The right to cancel the order and withdraw from the contract shall not be entitled to the customer if the performance has begun with the consumer's prior express consent and his acknowledgment that he thereby loses his right of withdrawal. With the moment you start to download the file, you lose the right to withdraw from the contract and to refund.
4. In case of cancellation of the contract and withdrawal from the agreement before downloading the purchased product started, if the withdrawal occurred within 14 days from the date of the contract, the store will refund in accordance with the principles described in section XI. REFUND OF CHARGES.

XI. REFUND OF CHARGES

1. Refund for the purchased product occurs if one of the following criteria is met:
   1. Cancellation of the order and withdrawal from an agreement by the customer in accordance with the rules described in section X. RIGHT OF THE WITHDRAWAL FROM THE AGREEMENT
   2. Acceptance of a complaint according to the complaint procedure and inability to repair or replace the defective product with a new one.
2. Refund will be made not later than 14 calendar days in the same manner in which the payment was made for the product:
   1. if the payment was made through Paypal service charge will be refunded to your Paypal account
   2. if the payment was made through CreditCard service charge will be paid back on the card account from which the payment has been made
3. We are not liable for failure or the delay of refund if it happened as a result of the customer submitting incorrect personal data or a wrong bank account number.

XII. NEWSLETTER

1. During registration of the Customer Accounts, your may - by checking the appropriate checkbox to agree to receive commercial information in the form of a so-called Newsletter via e-mail.
2. A Newsletter may include in particular: business and commercial information about our products, news on the site, promotions, new products, new products of our partners, and changes to the website.
3. You can unsubscribe from the newsletter by clicking the appropriate link in the footer of the e-mail with the newsletter by sending a necessary e-mail or using the contact form.

XIII. PERSONAL DATA PROTECTION

1. Personal data base administrator is 
2. By submitting to a customer account, you consent to process your data. Disclosure of your details is voluntary, but a lack of consent to the processing of personal data may make it impossible to make purchases or the provision of electronic services.
3. The user's data will be processed only to the extent necessary to enable the correct access to the services offered by the store, including the registration of the user, to allow a valid login to the website, and the conclusion of the sales contract.
4. In the case of consent when filling out the registration form, the customer e-mail address will be processed by the seller to send you our free newsletter containing business information within the meaning of the provisions of an Act of July 18, 2002, on the provision of services by electronic means
5. Personal data is protected in accordance with the law of 29.08.1997  on the protection of personal data in a way that prevents the access by third parties.
6. Each user is entitled to access to their data and to correct it and request its removal. Information given during the registration can be modified at any time by the customer by clicking the "my account" button.
7. You have the right to amend, update, the rectification of personal data, the temporary or permanent suspension of its processing or remove it if they are incomplete, outdated, incorrect or collected in violation of the law or is no longer necessary to carry out the purpose for which it was collected.
8. Personal data of Customers may be shared with entities entitled to receive it under the applicable law in particular by the competent judicial authorities.
9. Transactional data, including personal information, may be submitted to Stripe – payment is serviced by Stripe, 510 Townsend Street, San Francisco, CA 94103, USA., to the extent necessary to support the payment for the order.
10. Detailed provisions on the protection of personal data can be found in the privacy policy at Privacy Policy

XIV. FINISHING STATEMENTS

1. We reserve the right to change these Terms of use.
2. The change will take effect not sooner than seven days after the moment of publishing information about the Terms changing and making the new Terms available at the Stores' website.
3. The store will notify its Customers with registered user accounts about the Terms of Use changing by sending an e-mail to the address specified when creating the user's account.
4. You are obliged to either accept or decline the new Terms up to 7 days upon receiving the information. No contact is synonymous with accepting the Terms.
5. Declining the new version of the Terms is equivalent to terminating the agreement to provide services using electronic means of communication and will cause your account getting canceled.
6. If you make the purchases before the new Terms of Use are effective, the purchase is made with the previous Terms of Use.
7. This contract and dispute between the parties shall be governed and interpreted in accordance with Polish law.
8. Issues that are not mentioned in Terms of Use are regulated by Indian Civil Code, the Act  on the rights of the consumer 
9. The Sale Agreement is formed between the Customer and INDICO S.C. These Terms of Use are an integral part of the sales agreement.
10. Any potential disagreements between the seller and the client, who is a Consumer and will be subjected to the ruling of appropriate courts according to the regulations of the Civil Code of Conduct.
11. Any and all disputes that may arise in connection with this agreement between  and the Customer who is an Entrepreneur shall be referred for settlement to the relevant court of jurisdiction of Himachal
12. These Terms come into force on 01.02.2023

The Executive Body of the Manali Hoteliers Association is a group of elected officials who oversee the day-to-day operations of the association. The executive body comprises of a President, Vice President, Secretary, Joint Secretary, Treasurer, and Executive Members.

The members of the Manali Hoteliers Association include owners of hotels, cottage homes, bed and breakfasts, and other accommodations registered with the association.

Welcome to the website of the Manali Hotel Association.

We are delighted to introduce our esteemed President, Mr. Mukesh Thakur, who has been a pivotal figure in the hospitality industry of Manali. Mr. Thakur has been associated with the hotel industry for over two decades and has a wealth of experience in the field.